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Balancing Rocks

SPA Policy 

Customer Care

As the spa is a place of tranquility, peace, and quiet; we ask that you Please consider other clients' space and privacy, and please silence any electronic devices you might have before entering the spa.


Treatments are carefully planned to accommodate each and every client. We kindly request that you arrive at least 15 minutes prior to the start of your treatment. Late arrivals will be completed within the scheduled treatment time, while the fee will remain unchanged.

Scheduling & Cancellation

All treatments should be booked in advance to ensure availability. If you wish to reschedule or cancel your appointment, please do so 24 hours in advance in order for us to accommodate your request, or two hours if the appointment is made on the same day.

Health Conditions & Allergies 

Kindly consult with your physician before taking any treatment or using our facility. If you have any allergies, please make sure to inform us at the at time of booking.

Valuables Loss or Damage 

Please secure your valuables. We will not be held responsible for any loss or damage during your visit.

Payment Methods

  • Credit / Debit Cards

  • Cash

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